Help & FAQ

A small UK team making practical household, garden and care products. Bergmis is a trading name of HDS Innovation Limited (company no. 16623018), registered in London, and sister brand to Bergvich, our paper & packaging range.

Start a return via Amazon if you're inside the returns window. Outside it, email us with your order number and a photo of the issue, and we'll sort a replacement or refund directly. We stand behind what we sell.

Within one working day, usually faster. Questions land with the UK team who chose the products, not a ticket queue.

Genuinely, tell us. Half our range started as "why is every version of this so bad?" Send your idea.

Every order is fulfilled by Amazon from their UK warehouses, with Prime delivery where you have it and tracking in Your Orders in your Amazon account.

Amazon's standard returns policy applies to every Bergmis purchase. Start it from Your Orders; it's the fastest route, no need to contact us first.

Request a replacement or refund through Amazon's returns process; it's immediate. If anything gets stuck, email us and we'll push it through.

It's genuinely the best infrastructure for fast delivery and no-fuss returns. We'd rather do one channel properly than three badly. Find everything on our storefront.

Prices shown here are RRPs. Amazon runs its own promotions and deals, so the live listing is always the price you'll actually pay, and often lower.

Visit our Amazon storefront: every live product in one place, or use the Buy buttons on each product page here.

Yes. Care homes, mobility retailers, hardware shops, facilities teams and trade buyers order directly from us at carton and pallet quantities. Start on the wholesale page.

No minimum for a first conversation. Tell us products and rough volumes; we'll come back within one working day with pricing and lead times.

Yes. Proper UK invoicing from HDS Innovation Limited, with VAT handled correctly.

Yes, that's the point of it. The compartments are oversized so a full day's tablets, fish-oil capsules and chunky softgels sit side by side without crushing.

Monday. Each of the seven compartments is clearly labelled by day.

No. Each lid snap-locks shut and stays closed in handbags and luggage, but still opens cleanly when you want it to.

BPA-free plastic throughout. Rinse with warm soapy water and let it dry open.

The folding chair, a removable bucket with lid, a toilet-roll holder, and, unlike most competitors, 25 liners and 25 absorbent pads, so it's usable from night one.

It folds flat in seconds with no tools, so it can live behind a door or under a bed between uses.

Our 50-pack liners with absorbent pads are sized for this bucket exactly.

A rigid powder-coated steel frame that doesn't wobble. For the specific weight rating, check the live Amazon listing or ask us.

Yes. They're sized for standard commode buckets, and they work well in camping toilets and for travel potty training too.

Each liner includes a pad that turns liquid to gel on contact: no splashes, far less smell, and emptying becomes a ten-second job.

Pull the drawstring, lift it out, and bin it with normal household waste. Hands stay clean throughout.

With one or two changes a day, several weeks. It's a proper supply rather than a fortnightly reorder.

Anything from 10" to 17". The layered foam inserts adapt to the machine, from a MacBook Air to a 17" workstation.

External: 17 × 12 × 4 inches (43 × 30.5 × 10 cm), double-walled corrugated board.

Yes. It's built for repeat trips, with a cut-out carry handle. IT teams use these for laptop rotations.

The laptop floats in foam on every face: corners, edges, flats. It's the packaging style IT departments use, sold as a single box.

Yes. The 80-grit surface and weatherproof adhesive are designed for outdoor steps, ramps and decking through UK winters.

Clean the surface, let it dry fully, apply above 10°C, press down hard along the whole strip (a wallpaper roller works), then give it 24 hours before heavy use.

50mm and 100mm widths, both 10m long, as single rolls or 2-packs.

Wood, metal, stone, concrete and most sealed surfaces. On painted or delicate finishes, test a small patch first, as strong adhesive can lift weak paint on removal.

Yes. It's the standard yellow/black hazard chevron safety audits expect, with 80-grit anti-slip traction built in. One tape marks the hazard and stops the slip.

Yes. The weatherproof adhesive and grit surface are made for outdoor steps, loading ramps and site edges as much as warehouse floors.

50mm and 100mm widths, both 10m long, single rolls or 2-packs.

Same 80-grit traction and adhesive; the difference is pure visibility. Black blends in on home stairs; yellow/black announces the hazard.

−30°C to 120°C: freezer pipework to hot ducting, without lifting or going brittle.

Sealing ductwork, patching insulation, wrapping pipes, draught-proofing and flashing repairs. It's the tape for jobs where duct tape gives up.

Yes. Aluminium foil plus a high-tack adhesive gives an airtight, watertight seal that holds for years.

50 metres per roll, in 50mm or 100mm widths, enough for a whole loft, not one joint.

Bathroom sinks, showers, baths and kitchen plugholes: six tools with different lengths and heads cover the common traps.

Yes. It clears mechanically, no chemicals, so it's kinder to pipework, septic systems and the person doing the job.

Yes, just rinse them after use. The stainless steel brush and snakes are built for repeat jobs.

The flexible steel snakes bend through U-bends and tight traps to where the clog actually lives.

Neither. The solar panel charges it during the day and it glows automatically from dusk. Place it and forget it.

Yes. IP65-rated, so rain, frost and sprinklers are all fine.

17cm tall: noticeable in a border or on a step, but happy in a balcony pot too.

They're individually hand-painted resin, so expect tiny variations. That's the charm, not a defect.